Palmetto Kustom Kartz

I had a great experience dealing with Palmette Kustom Kartz. They are very professional and have a great line of carts. Leann took my order and she had full knowledge of all their lines and accessories. Her communication was great from the order placement to delivery was much appreciated. I highly recommend this company

We bought our golf cart here and we couldn't be happier. The employees and owner went above and beyond to make sure we were happy! Their customer service was outstanding and above our expectations. They will see us again.

I had a terrible experience with Palmetto Kustom Karts in Lexington, SC. I paid close to $700 for golf cart service, most of which was for labor, and they claimed to have fixed it and ran diagnostics. However, the cart was still not drivable. When I brought it back, they charged me for another diagnostic fee, claiming a carburetor issue they missed the first time. They were condescending, unreasonable, and refused to release my cart until I paid. I felt taken advantage of, especially as a woman. Their behavior seemed fraudulent, just trying to get more money out of me. Update:First, thank you for addressing my concerns and providing your input. However, I want to clarify a few points in response to your statement. 1. **Diagnostics and Labor Charges:** I never claimed that you didn’t perform the work. My issue lies with the fact that if a proper diagnostic had been done initially, the carburetor issue should have been caught. Despite paying $556 in labor and $124.91 for parts, I was charged an additional $139 diagnostic fee later for a problem that should have been discovered during the first inspection. 2. **Carburetor Issue:** I understand that issues can arise with carburetors due to old gas or debris. However, after you quoted $278 to clean it and mentioned an additional $400 to replace it if cleaning didn’t work, I decided to take it to another service provider. They offered to clean the carburetor for $100, which suggests that this issue could have been resolved more efficiently during my initial service. 3. **Communication and Treatment:** As for my preference to speak with the same person I had been dealing with, it wasn’t a matter of refusing help from your female staff members. I simply wanted continuity by speaking with the person who had been handling my cart throughout the process. I felt more comfortable with that individual, given their familiarity with the situation. It was never my intention to reject help based on gender. 4. **Summary:** My primary concern is that I spent $834.01 on service, yet the issue wasn’t fully resolved. I appreciate your explanations, but I believe there were opportunities to address the problem earlier, which would have saved time and additional costs. I also wanted to clarify that I did not feel this situation was handled with the level of respect and fairness that all customers deserve, especially given the substantial amount paid for the services. Thank you for your time, and I hope this matter can be resolved amicably.