Queen City Carts

We had a fantastic experience with QCC, believe the positive reviews! I don’t think there could have been a more straightforward, simple, reasonably priced way of handling our cart repairs and the cost of pick up and delivery was what put it over the top for me. They took the time to look it over, recommend repairs as asked, and even offered to supplement with used parts they had (it’s a ‘98, I was not too picky, just wanted it done right!) If that wasn’t enough, it was returned wiped down and cleaned up like new with a complimentary tutorial of driving it, proper use and maintenance, and good and tricks on how to keep it in good repair. Skip the big box stores and keep it small and local; the difference is immediate and obvious! Thank you guys - we love our cart!

Scott, I wanted to take a minute and express my appreciation for my experience with Queen City Carts this week. Every step of the process was a positive interaction. The immediate response to my disabled cart, the phone instructions to get the cart to a safe place, the prompt pickup to get the cart in for service, and a quick return of the cart….all excellent!!! I believe that the price of transportation, parts and service was reasonable. The icing on the cake was the cleaning and detailing of the cart. If you have any business cards , I would like for you to send some to me for distribution to the many cart owners in our community who may have need of service at some point. I also recommend that you add a phone number to the decal applied to my window. Thanks again. Gene Shapert

I purchased a 6-seater cart from Queen City Carts in July 2023 as a surprise birthday present for my husband. The whole family has absolutely loved it! Scott Hill was great to work with during the sale and did another great job when we needed service. On a recent Friday night, we had an electrical issue with the cart. Early Saturday morning, I was on the website and saw that they opened at 10:00 am. I filled out the form for a service request around 7:30 am. I got a call around 9 am and I talked with Steve about the issue with the cart. Steve was not sure who would be picking up the cart, but assured me that they would take care of it. Within just a few minutes I got a call from Scott Hill. Scott told me that he would be coming to get the cart. It was picked up before 11 am. Scott called me later on Saturday with an update, and let me know what they would be checking/doing on Monday. The issue was resolved and Scott returned the cart to my house a few days later. The service was fantastic and there was no charge for fixing the electrical issue. We love our golf cart and are so pleased that we bought is at Queen City Carts who were not only great to work with on the sale, but have shown excellent customer service when we needed it.