Orange County Monster Carts Inc

They run “sales.” I placed my order online and didn’t receive a confirmation email. They charged my card immediately, however. I called and they conveniently only had 1 of every wheel that was on sale. Either they made an error on pricing/their website or just straight up lied, because the item is still listed in the quantity of choice to this day. They also started treating me differently (in a negative way) when they realized I wasn’t local. I am giving 2 stars because they did claim to submit the refund…but we shall see. I do not recommend this business to anyone that is not local. I’m sure they’ll have some excuse and customer blame like they’ve done to all other poor reviews.

These guys are the best around. I had a problem and they went above and beyond to take care of it. If you are looking for a new golf cart this is the place to go. Thank you Chan and team members for all your help.

My wife reached out to the owner Chan back in Dec of 2023, a good EIGHT MONTHS before our arrival to newport beach for our 11 day vacation. We were clear in exactly where we were staying and submitted his online form numerous times in which he confirmed were recieved and that we were reserved. My wife and I both had conversations and texts with him to confirm all. About 2-3 weeks before our trip I called the office and Chan was out of town on vacation. The person who answered the phone said he would ask Chan about our reservation and get back to me. I called him every 2-3 days to check in and it was the same story that he needed to ask Chan and would get back to me. Finally a few days before our arrival, I called back again and got ahold of Chan. He said that the OC fair was going on and he needed to move some things around to get us our cart (that was promised 8 months ago). Once we got settled in our house in Newport Beach, I called Chan again and he told me that he had nothing to rent me because some people who were currently renting asked to extend their rental and he granted it. I told him that we have had this confirmation for 8 months and after getting flustered, he said "what are you going to do? Sue me? you know what I'm going to do? I'm going to go down to the OC Fair and grab a fu€*!N cart out of their hands and deliver it to you tomorrow morning!" I told him, sweet go get it, we had the booking first. Well the cart never came, Chan double booked us and we were cartless for our time in Newport Beach. I can show the text conversation for anyone who would like to see the proof. Read the reviews on this guy, he has a strong sales pitch up front but it seems that when challenging times arise he is quick to ghost a customer or tell them to kick rocks.