Cloud of Goods San Francisco Scooter Rentals

These people are the worse I rented a chair for my mom they charged me 483 from that they agreed to reimburse 175 it had been a month and I have called twice and they say yes in three business days you will receive it and nothing total scam

The company delivered excellent service. I needed a heavy duty scooter for work in a busy and crowded environment. I had 2 mechanical issues with the scooter over the 15 day hire, both of which were fixed quickly with a technician coming to me and resolving in situ. I would recommend.

Deplorable scam! The Cloud website advises no refunds for early returns but due to reviews ( many of which are from other areas of the country) and I thought it unlikely that Cloud and their “partners” would rip off disabled people, I went ahead and reserved a mobility scooter for my nephew who has CP with mobility issues. They make it convenient to drop off at your hotel or accommodations. And when we got to the hotel, it was there. I paid for a crutch holder and they did not include it. Then when we tried it out later that day, it kept stopping and beeping. Can you imagine if you were handicapped and the scooter stopped in the middle of the road when you were crossing? We didn’t even make it a block and had to turn around and go back. I left phone messages and emails to Cloud’s partner Thrifty rentals and they never responded back. I finally got ahold of them at 1:00 the next day. By then I decided that I had spent way too much time dealing with the issue and for the short time we were in San Francisco I didn’t want to waste it dealing with scam artists. My nephew was so looking forward to getting around and exploring. It was the first time he was away from home. Now I’m out $300 for a piece if equipment that wasn’t usable and was actually dangerous. I’d say shame on you to both companies but since they are in business of ripping off disabled people obviously they don’t have the ability to be shamed🥲.