Cart Mart - Rancho Mirage

I am very disappointed with how the employees treated me and my wife when we came in for the first time today. Around 11:30am-12:00pm 4/18/2024 we came in to look at golf carts to purchase, after waiting and browsing outside for a while and not seeing anyone, we decided to head inside to look for someone. As we stood at the counter we saw a group of employees in the very last cubicle all chatting and just laughing until one noticed and the gentleman came over, he said he didn't know why no one was around and that he worked in the service department and not sales. My wife said if there was an issue with him doing the sales we could leave and come back later. The gentleman then very quickly and rudely said, " go ahead" turned around and closed the door shut on us. I have never in my life been treated with such disrespect and rudeness. I don't know if they just don't care or if they thought for some reason I couldn't afford to purchase one, but if you are going here, just be aware that they have very poor customer service, especially to someone who decided to shop at their store for the first time. To the management, I hope you see this and try to make meaningful changes. I would hate for someone else trying to purchase a golf cart at your store for the first time to feel as unwelcomed as we have.

I bought my new golf cart from Bill Lewis. I have to say he went above and beyond what you would expect from the sales department. He delivered it to me personally and when the service department missed a few details on the prep of the cart he continually stayed on it to rectify the situation. I can't speak to the rest of the dealership since I only had one person assisting me the entire process.

My husband and I recently purchased a new Club Car Onward from Cart Mart Rancho Mirage. Within days we had the cart fault out (stall) on the course. They sent a diagnostician to our home who could not get the cart to fault again but said that he did everything he could and that it was hopefully fixed. We had given him the fault number as indicated on the cart...Fault 29. Our next time out it faulted again. Cart Mart took our cart for one week and returned it to us, stating that they could not replicate the fault but tried doing everything they could with their most experienced diagnostician. Our first time out after getting the cart back it faulted twice again on us. We contacted the Service Manager, arguing that we believe we have a lemon and want a new cart. Citing that there are no lemon laws in California (can that be?), he only wants to offer a loaner while he again tries to replicate a fault that he has already proven he can't find. Apparently Cart Mart does not feel an ethical obligation to provide their customers with a cart that works and that their customers can trust if there are no CA lemon laws. This was our second purchase from Cart Mart Rancho Mirage and we will not be returning. Buyers beware!!!