Peebles Golf Cars - Richmond

Good selection of new carts but parts department lacks in customer service, guy behind counter tells me I won’t find parts for my 1985 ezgo after saying they had the right belt in stock. I get there to find a belt too big and a guy very reluctant to size a proper one off the wall full of them directly behind him in his comfortable chair. I was able to drive 2.5 miles down the road and found all parts i was looking for that your customer service guy tells me I won’t be able to find. Next time I’ll just order the 30$ belt online instead of wasting a 2 hour trip and contemplating your mark up of more than double almost triple once taxes are factored in!

We recently purchased a new Club Car from Peebles of Richmond. The experience from start to finish was great. Ryan let us test drive multiple golf carts to make sure we were getting exactly what we wanted. We really liked the lithium onward but the color we preferred was at their Chesapeake location. Ryan didn’t hesitate and had it transferred up the next day that they were open. They were able to change out the seats, wheels, and other accessories to fit our liking. On the day we bought it, the normal delivery driver was out but James (The marketing manager) delivered it himself to our home less than two hours after we left. Will definitely recommend them to anyone looking to buy a new golf cart.

We bought as custom built, 6 passenger limo in December of '22. We worked with James and he was great. He even helped arrange transportation/delivery for the cart. After taking delivery of the cart we noticed two odd things: One was that the cart was hard [and a bit noisy] to stop. The second is that the cart can barely make it up subtle grades when fully loaded. The cart is located at a lake house and we aren't often there so the cart is used sparingly (on weekends). Taking time to investigate these issues wasn't easily done. We are planning to move to the lake house next week so I thought I should get these issues checked. The service manager in Richmond believed that the lack of power was a speed code issue and I thought that the brakes simply needed adjustment. Unfortunately the issues are greater than believed and now I am looking at needing an axle seal, new brakes (that we ruined by the axle seal) and new brushes in the motor, if I want greater power in climbing the hills on our community. I did buy a warranty as suggested but that ran out in December. Here's my thought - for what they are worth to future customers: When you buy from a reputable company you hope that you are also buying a level of assurance for service after the sale. Un fortunately my warranty expired in December we are not going to be helped in this matter. We have put very [very] few hours on the cart since getting it. Pulling the amp/hours from the cart shows that. Yes, I was hoping and expecting Peebles to take care of us. Nope. As a customer, we don't know what we don't know. We simply try to pick people who we trust and hope (expect them) to take care of us. It wouldn't have cost Peebles a ton of money to take care of us. My wife and I are starting retirement facing a sizable repair bill so I honestly cannot "recommend" Peebles. The sales side of the equation was great, not so much on the service side.